Refund policy

At GoldenDunes Market, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

Customers may request a return within [7/14/30] days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition.
  • The item must be in the original packaging with all tags, labels, and accessories included.
  • Proof of purchase or order confirmation is required.

Certain products are non-returnable, including:

  • Perishable goods
  • Personal care or hygiene products
  • Customized or personalized items
  • Digital products or gift cards
  • Clearance or final sale items

GoldenDunes Market reserves the right to refuse returns that do not meet these conditions.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product and packaging

We will review the issue and arrange a replacement, exchange, or refund where applicable.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. Exchange requests are subject to product availability.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly delivered.
  • We recommend using a trackable shipping service, as GoldenDunes Market is not responsible for lost return shipments.

6. Order Cancellations

Orders may be canceled before they are processed or shipped. Once shipped, cancellations are no longer possible and the standard return policy will apply.

7. Non-Refundable Situations

Refunds will not be issued for:

  • Products damaged through misuse or improper handling
  • Items returned incomplete or missing parts
  • Returns requested after the eligible return period
  • Minor packaging damage that does not affect product functionality